The modern smartphones are pretty impressive when it comes to performance and the Moto G7 is no exception, coming with an array of cutting-edge functions that indicate great innovation in design and assembly.
These features, however, are highly demanding and can sometimes overwhelm and crash the device. This pretty much expected of electronic gadgets and can be dealt with by simply doing a reset. There are several ways to do that depending on the issue and each one can be consecutively tried until the problem is fixed.
The Light Reset
This reset method is basically a forceful reboot of the device. It is quite effective if the device stops responding to inputs of touch or when the display just goes blank or switches off totally. Usually, this is also accompanied by an unresponsive on/off button too. To execute this reset:
- Make sure the device is charged and hasn’t simply shut down especially in the case of a blank screen or an unresponsive power key
- Press the power key for about 20 seconds without releasing it
- The device should switch on and launch itself up to the boot menu where you need to select the reboot option and proceed.
For small issues, this very simple reset should be sufficient to bring the device back to normal. It’s also quite convenient because it does not erase any data from the device and the user can simply pick up right from where they left once it’s done. If this doesn’t prove to be effective, then it’s time to call in the big guns.
The Hard or Factory Reset
This is a more thorough reset which basically removes all the user data that was ever gained during the usage. This means that one must make a backup first before attempting to execute it. It is generally advisable to have consistent backups to platforms such as Google drive on a regular basis. Once everything is in place in terms of backup, ensure the device is sufficiently powered (about 25% at least) or connect to a charger then follow these simple steps:
- Navigate to the Settings menu on the device
- Scroll to the ‘advanced’ category and locate the ‘reset options’
- Select the ‘factory reset’ option which will give a warning that all the device data will be erased, confirm this and proceed
- The device will prompt a screen lock input as a security precaution. Enter this and select the ‘erase everything’ option to execute.
This reset should fix all problems and reboot the phone with a clean slate. For a faster and less complicated reset, avoid Google personalisation or backup recovery during the initial start-up but instead configure all this once it has fully returned to normal operations. If this reset method is not effective or is not executable, there’s another option detailed below.
Use the buttons for reset
This method is pretty useful when the phone is simply inaccessible due to security features like screen lock. Just like the second method, all data in the device will be wiped out and it will be restored to its ‘new’ state. Have the Google account details of the device close and ready because they’ll be required later on. The battery must also be at least at 25% and there must be a convenient Wi-Fi network close by in order to execute this reset.
- Press the ‘lower volume’ key simultaneously with the power key until the device responds
- Now press the lower volume key again to bring up the mode for recovery
- Once the recovery flag appears, confirm this mode with the power key
- Simultaneously press the volume up and the power keys which will bring up a set of options
- Navigate to the erase data option using the volume keys and confirm the selection with the power key which will prompt more confirmation.
The device will perform a factory reset and erase everything on the device. Personalisation will have to be redone after the completion of the reset which should fix all the device problems.